Stakeholder Training

Disputes are most effectively resolved at the earliest stage possible. SERC provides trainings to school districts and parents to help with the challenging conversations that take place and facilitate effective collaboration.

Student outcomes are best when parties learn to effectively communicate their interests and needs and work together to develop appropriate services for children with disabilities.

For questions or details on additional training opportunities, please contact SERC at 918-270-1849 or 888-267-0028 (toll-free).

Presentations and Helpful Resources

The following resources were developed by SERC, in partnership with SERC, or in partnership with the Center for Appropriate Dispute Resolution in Special Education (CADRE). School districts and parents of students on IEPs may be interested in these training materials and other resources for effective communication between schools and families. Take a look when planning your next professional development opportunity, when in need of tips for building or mending relationships, and in setting the tone for successful IEP team meetings.

CADRE’s Working Together and Through Conflict Resources

Attention families and educators supporting students with IEPs! Check out CADRE‘s top collaboration and early conflict resolution resources and move toward more collaborative and productive IEP meetings.

Crucial Conversations Training

Crucial Conversations for Mastering Dialogue is a nationally recognized training that helps people have difficult conversations. The focus of the training is not just about communication – it’s about helping people get the results they want and need.

Crucial Conversations for Mastering Dialogue can help you in your conversations with:

  • School Administrators
  • Staff and personnel including general ed teachers
  • Services resource providers
  • IEP team members
  • Parents and their advocates

We offer in-person and virtual classes. The in-person format is a two-day training from 8:30 am to 4:00 pm, and the virtual format consists of five 2.5-hour long sessions that can be scheduled over three days or one session at a time.

Crucial Conversations for Mastering Dialogue is available at no cost through our partnership with the Oklahoma State Department of Education (OSDE). If you are interested in scheduling a future training for your district, please contact Rob Keiter at or (405) 569-3105.

Crucial Conversations Fall 2024

Facilitation Training

White and blue graphic with the text, "Special Education Resolution Center (SERC) presents Facilitation Training. Learn more about: Facilitator qualities and skills, key functions of a facilitator, facilitator's roles and more! Free! through partnership with the State Department of Education." SERC logo. Oklahoma State Department of Education logo.

SERC now offers this one-day course to school districts. The training provides an overview of facilitation to include facilitator qualities and skills, key functions of a facilitator, the facilitator’s role before, during, and after a meeting, and a toolbox of practical facilitator strategies and techniques to use during a meeting. This training provides helpful resources to those who want to sharpen their skills and tools for facilitating difficult meetings. It will also benefits districts that want to develop in-house facilitators for IEP meetings.

The training will be offered in-person with regional classes in Oklahoma City and Tulsa. The course runs from 8:30 am to 4:00 pm. This training is available at no cost through our partnership with the Oklahoma State Department of Education (OSDE). Each course date will have an online registration form. Course dates, locations, and registration links can be found below.

Classes Open for Registration

For more information about Facilitation Training, contact SERC’s Program Coordinator, Rob Keiter at or 405-569-3105.